How a Dacility Manager Learns Which Expectations to Manage

As a facility manager, it is imperative to know what expectations you are expected to manage. You are in charge of spearheading the project and ensuring a satisfied finished outcome within time and budget constraints all while keeping the end user happy. Where does a facility manager begin to learn and understand which expectations to manage? Here are four ways to learn how to be the best facility manager possible through managing expectations:

1. Standardization: There are processes that have taken place prior to ensure that each benchmark is completed successfully. Learning the standardization of a facility management process, from design to planning to installation is a useful thing to understand when managing expectations. Familiarizing yourself with the skeleton of a normal workflow behind each project will help set a familiar precedent that will guarantee end user satisfaction because there will be a clear path to completion from the start. The end user will have defined expectations from the start.

2. Networking: A facility manager has to manage the expectations of a project, but of themselves as well. They are expected to have the tools ready and sharp to complete a successful project. Learning how to network will help expedite processes and help the overall project. A facility manager is responsible for procurement and knowing vendors. Networking is a way to building strong relationships and knowledge of competitors, prices, and working styles. This familiarity helps a facility manager understand what expectations need to be managed and how to do so by having the right connections ready for any project they may encounter.

3. Practice Sharing: Naturally, there will always be competition to be the best facility manager, but why not make friends in the process? A mentor, a friend, or simply other colleagues, will have tips and anecdotes from past projects. Learning and sharing is key to understanding what the best practices are for managing expectations. Knowing what went well, and even what might have gone wrong, adds to the knowledge of managing expectations and how a facility manager can better themselves for future opportunities.

4.  Feedback: Learning how to take feedback, both positive and negative, is a crucial learning step to managing expectations. Each end user will have their own reservations about a project, but as a facility manager it is crucial to know what went well and what did not. Learning and growing from past experiences will dictate which expectations need to be addressed from the start. Feedback can be included with networking and practice sharing, because it can include the feedback of all facility managers. This is a vital step to learning how to manage expectations.

Learning how to manage expectations as a facility manager can be difficult, but imperative to become successful. A facility manager gains their knowledge on how to manage expectations through experience, but also through the steps above! At HF Planners, we have experienced facility managers that are skilled in managing expectations. Call us today to ensure that your next project will be managed seamlessly from start to finish.

The Top Five Priorities of a Facility Manager to Managing Expectations

One of the most important skills as a facility manager is managing expectations. It is difficult to prioritize tasks while maintaining a happy workplace, but it is completely doable! Keeping these five points in mind, expectations will be managed, and satisfaction will be at an all-time high.

1. Safety and Compliances

Safety and compliances are at the top of the list for ensuring the well-being and security of clients and employees, as well as everyone working in a facility. All bad plumbing, electrical, and design flaws should be of immediate concern and at the top of the list. The expectation here is that, as a facility manager, you are maintaining a safe working environment for all parties. Keeping up with compliances and codes will manage the expectations that you care about your work.

2. Understanding the End User’s Final Goal

Understanding what the end user wants is a large component of the job as a facility manager! Yes, you are there to do your job, but no project is the same and expected outcomes may differ from project to project. You are in the service industry, as a facility manager, serving up a great outcome according to the end-user is what you should strive for! Manage their expectations from the get-go and take the time to fully comprehend what the final results should be according to the project.

3. Flexibility with Communication Styles

This ties into being able to understand the goals and wishes for the project and managing the expectations in the process. As a facility manager, there should be the understanding that you are working for the end user. Communicate early on what you expect from them and ask what they expect of you. Be clear with how you work, what type of communication you prefer, and also let the customers communicate how they like as well.

4. Longevity versus a Quick Fix

As stated above, you are expected to complete the job and manage expectations in the process. You are there to complete the job with as a few problems as possible on the day to day basis while keeping the end goal in mind. With that said, it is important to look at the end goal in terms of longevity instead of using quick fixes. Everyone loves instant gratification, but it is prudent to look to the future satisfaction. A quick fix might lead to more problems down the road, but a solution that may take more time and effort might be better for client satisfaction for the long term.

5. Documentation

One of the last priorities to keep in mind would be keeping everything documented. As a facility manager it is your job to know what the client said and wants. Do not walk around saying that you will remember what was said in a meeting or on the phone. Documentation of conversations, contracts, compliances, and all the extraneous materials needed to get the job done ensures a higher satisfaction. This will manage the end user’s expectation by reassuring that they are in the right hands and can trust that the job will be done well.

Keeping the priorities of a facility manager in mind, expectations can be properly managed and client satisfaction can be met! Whether it’s abiding by security guidelines, complying with a final vision, supervising and maintaining open communication, planning for a successful future, or making sure there is documentation to refer back to, HF Planners has experienced facility managers to manage all of your expectations. Need help starting a project? Contact us today to find out how we can help keep projects moving and on time to meet the deadlines.   

It's All About the End-User


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