As a facility manager, it is imperative to know what expectations you are expected to manage. You are in charge of spearheading the project and ensuring a satisfied finished outcome within time and budget constraints all while keeping the end user happy. Where does a facility manager begin to learn and understand which expectations to manage? Here are four ways to learn how to be the best facility manager possible through managing expectations:
1. Standardization: There are processes that have taken place prior to ensure that each benchmark is completed successfully. Learning the standardization of a facility management process, from design to planning to installation is a useful thing to understand when managing expectations. Familiarizing yourself with the skeleton of a normal workflow behind each project will help set a familiar precedent that will guarantee end user satisfaction because there will be a clear path to completion from the start. The end user will have defined expectations from the start.
2. Networking: A facility manager has to manage the expectations of a project, but of themselves as well. They are expected to have the tools ready and sharp to complete a successful project. Learning how to network will help expedite processes and help the overall project. A facility manager is responsible for procurement and knowing vendors. Networking is a way to building strong relationships and knowledge of competitors, prices, and working styles. This familiarity helps a facility manager understand what expectations need to be managed and how to do so by having the right connections ready for any project they may encounter.
3. Practice Sharing: Naturally, there will always be competition to be the best facility manager, but why not make friends in the process? A mentor, a friend, or simply other colleagues, will have tips and anecdotes from past projects. Learning and sharing is key to understanding what the best practices are for managing expectations. Knowing what went well, and even what might have gone wrong, adds to the knowledge of managing expectations and how a facility manager can better themselves for future opportunities.
4. Feedback: Learning how to take feedback, both positive and negative, is a crucial learning step to managing expectations. Each end user will have their own reservations about a project, but as a facility manager it is crucial to know what went well and what did not. Learning and growing from past experiences will dictate which expectations need to be addressed from the start. Feedback can be included with networking and practice sharing, because it can include the feedback of all facility managers. This is a vital step to learning how to manage expectations.
Learning how to manage expectations as a facility manager can be difficult, but imperative to become successful. A facility manager gains their knowledge on how to manage expectations through experience, but also through the steps above! At HF Planners, we have experienced facility managers that are skilled in managing expectations. Call us today to ensure that your next project will be managed seamlessly from start to finish.